If you are a site owner, a problem might always emerge and it does not necessarily need to be connected with the web hosting service itself. For example, something may go wrong when you bring a web application up to date or some crucial content could be edited or deleted accidentally. Regardless of what the essence of the problem may be, you’ll have to touch base with the client care staff and request them to retrieve a backup or to assist you in solving the problem that you are struggling with. How fast they’ll do this will determine the length of time that your sites will be offline. For particular sites like social networking websites or e-stores, a longer downtime duration can often mean losing clients and money. For this reason, it is crucial to use the services of a web hosting company that provides not only a very good help desk service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
In case you’re using one of our shared web hosting and you’ve got a question or bump into some predicament, you can touch base with us 24-7-365 by submitting a ticket or by sending an email and we guarantee that you’ll receive a reply in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we respond, whilst in case there is something that you have to do on your end, we’ll supply you with all the needed information – what settings to check, what possible solutions to try, etc. Normally, you will get a response within thirty minutes max, which means that waiting for hours and hours or even for more than a day to receive help is something out of the question. Our 1-hour response guarantee applies to any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our astonishingly fast support service. You will receive a reply to any support ticket opened through the hosting Control Panel or e-mail sent to our technical and client support team in no more than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes significantly less time to explore and fix a problem. We’ll supply you with more details in case the solution involves something that has to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be the same and given the fact that our support staff is on duty around the clock, you will obtain swift assistance for practically any billing, technical or general issue regardless of what time of day or night it is.