A live chat is one of the channels of communication provided by some web hosting companies as a part of their support service. Determined by the service provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster in comparison to a support ticket and it makes it less likely to misspell or misunderstand a word compared to a phone call with an agent. In addition, when the problem that you have requires some time to be examined and resolved, you're able to do something different at the same time instead of just waiting, like you'd have to do if you call. You can also employ a live chat assistance service absolutely free as long as you have web accessibility even if your hosting supplier is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
We provide a live chat support service for all shared web hosting that we offer and we're able to assist you with almost everything in real time. If you do not have an account with us yet, we are able to give you more information about the plans so as to help you to select the most suitable package. If you are an active customer, we can help you with any billing or general matter along with with a number of common tech issues, for instance an email address installation in a desktop email client. In case you cannot call us for some reason or you're in a country where we don't have a local phone number, the live chat is the best option to contact us. Needless to say, some issues need extra time to investigate and test, therefore you will have to open a ticket to our technicians, however, we're able to save you time and help you with various issues on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as standard with our services, so any time you have any questions about our Linux semi-dedicated hosting plans, you'll be able to speak with our customer care team at any time regardless if you have already acquired your account or not. In general, the chat service is for billing, pre-sales and basic questions and problems, still we're able to assist you with quite a few technical questions as well. We can help you select the proper package for your websites if you do not have an account yet, we can reply any billing questions or issues you could have or we can assist you with setting up your new email address on your personal computer or smart phone - all this will be done timely as our live chat service is available all day, each and every day. No matter when you want assistance, you can talk with a representative and save considerable time.