There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. It’s the easiest channel of communication for a number of reasons. If no representative is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy and paste extensive bits of information without needing to worry about typing mistakes, and in case a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to supply info or to follow guidelines, you’ll have to use at least two different systems and this number might increase in case you would like to manage a couple of domain names. Furthermore, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting is not separate from the web hosting account. It is an indivisible part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any specific moment with only a couple of mouse clicks, without ever signing out of your account. The ticketing system offers a quick-search field, so you can track down the status of virtually any ticket that you have submitted in the past, if required. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to deal with a specific issue even before you send a ticket. The ticket response time is no more than 60 minutes, which implies that you can receive quick assistance at any time and if our help desk team recommends that you do something within your account, you can do it instantly without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting plans, so you will not need a different support platform to get in touch with our help desk team – you can do this on the spot in the event that you confront a challenge. Opening a new ticket takes several clicks and finding an older one is just as easy. Using our smart search functionality, you can quickly track down any ticket that you’ve sent in the past. You can send a ticket at any moment in time since our client service staff members are at your service 24-7 and respond in less than sixty minutes, even though it rarely takes this much to get support. With Hepsia, you’ll have everything in one single location and you can just forget about needing to sign in and out of two or more platforms to resolve a simple problem.