There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. It’s the easiest channel of communication for a number of reasons. If no representative is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy and paste extensive bits of information without needing to worry about typing mistakes, and in case a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to supply info or to follow guidelines, you’ll have to use at least two different systems and this number might increase in case you would like to manage a couple of domain names. Furthermore, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.