Being able to get in touch with your shared web hosting provider any time you have any type of questions or experience any issues is really important and how fast they will answer and take action could be essential, especially if your site is business-oriented, as more downtime can often mean losing prospective customers. The support options are also one way to identify genuine providers from resellers. The latter usually answer just to email messages or support tickets and you'll have to wait for a whole day or longer so as to get a reply. If the trouble requires a few replies, you'll end up losing several days to get a basic problem solved. When you use the services of a legitimate and reputable website hosting supplier, you will be able to get in touch with the support team anytime and get an instant response no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
All of our shared web hosting
offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting services well before you make a purchase or you are an existing client and you have a question or a issue, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any troubles that require additional time to analyze and handle. Unlike various other web hosting service providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, therefore no matter what your trouble is, it'll be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you can take full advantage of our 24/7 tech support services even on public holidays. Your websites will be available all of the time and so will we. With plenty of communication options, you're able to select the easiest way to get in touch with us and find out about our services in case you don't have an account yet, or request support in case you are already among our customers. You're able to phone us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour answer time warranty, although it hardly ever takes more than 20 minutes to get assistance no matter the nature of the issue. With our customer and tech support services, we are there for you every time you need us, not a few days after that.
24/7 Customer Support in VPS Servers
Each VPS server
package that we provide features 24/7 customer and tech support, so in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it is easier to keep track of what is going on. The maximum guaranteed response time for all the emails and tickets is 1 hour, but it rarely takes that long to get help. If you acquire the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
through us, you are able to get in touch with us at any time using different channels and the maximum time that you'll need to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on your server. To contact us about a tech issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of basic questions or you would like to learn more about our services before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the globe. In case you're looking for assistance with third-party software that you cannot install or run effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.