Irrespective of the fact that the hosting service supplied by the different companies appears the same, each provider has got a personalized platform with its own tweaks and different ways to accomplish certain tasks. In cases like this, an information-loaded knowledge base will be extremely helpful both for people with little or no previous experience and for technically knowledgeable users who will at some point find out how given procedures are done, but will lose some time in the process. The aim of such a knowledge base is to make the hosting service quick and simple to use, saving users both time and efforts. The end result is gladder customers, since they can quickly find the info they are looking for, and considerably less work for the help desk team representatives, because typically the majority of the queries and problems that clients have got are already described in the knowledge base. On the condition that the articles themselves are well-written and encompass more topics, you will be able to discover more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting plans come with a detailed knowledge base where you can find information on all the problems that you might bump into and their solutions. You can find out how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are accurate, but yet you are unable to send emails, for example. We have tried our best to be as comprehensive as possible and to cover all the available options in order to save you time and efforts and to provide you with different solutions for any issue. The knowledge base features educational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each Control Panel section, whereas if you would like to browse through the full collection of articles, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated hosting plans come with thorough online help documentation where you will see info on all the features that our custom Hepsia Control Panel offers, plus solutions to different questions and complications that you may bump into. All installation guides include comprehensive specifications, which is the reason why you will not have to worry about missing something in case you need to export a MySQL database, for instance. The troubleshooting articles cover different feasible causes of specific issues and the solution for each one of them, so if you are not able to send email messages although you have the right SMTP settings, for instance, you can swiftly discover what the reason for this could be and recover the issue with a few mouse clicks in your email client. As the Hepsia Control Panel has quite a lot of features, you’ll be able to find applicable articles in each single section. In case you’d like to check out all help articles, click on the Help link, which is located in the upper right corner of the page.