Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Answer Warranty

  • Each ticket that you post to our client assist Dept will be answered in less than 1 hour. All basic issues shall be replied to as quickly as possible. Nonetheless, if the help inquiry you have submitted calls for help from an experienced admin technician, we will address the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Qualified Client Assist Service

  • We give you round the clock tech help through a lightning fast ticketing program built into your Control Panel. You may email us whenever you want about any of the packages that come installed in advance on your virtual server, including the selected Linux OS, the server management panel and our in–house designed Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • An extensive and frequently updated article base is incorporated into our in–house built Site Control Panel. It gives you quick tips on how to execute all the necessary site management jobs. The Help section includes detailed how–to articles and step by step video guides. You can access the Help section by pressing the Help or Video buttons in the top right corner of each Control Panel section.